Main Conference Day

Main Conference Day Agenda - 10 July 2019

The final agenda for the ARCO Housing-with-Care 'Main Conference Day' will be finalised soon. To download the full outline agenda, please click HERE.

 

RISK, REWARD, RESPONSIBILITY

This year’s conference will look at how new business models are redefining the distribution of risk, reward and responsibility in the retirement community sector. An overview of the session to be run is outlined below.

 

CONSUMER PERSPECTIVES ON RISK AND DEFERRED FEES

Drawing on exclusive focus group research conducted by ARCO, this session will look at attitudes towards event fees in return for higher levels of certainty, how relatives perceive the deferred fee model, and the importance of keeping ongoing charges low for 'asset rich but cash poor' older people in the UK today.

  • Michael Voges – Executive Director, ARCO

 

ALIGNING FUNDING, LONG TERM RETURNS AND THE CUSTOMER PROPOSITION

Successful organisations in the retirement community sector need to be based on long-term, operational business models providing great and sustainable services to customers. This session will look at the underlying financial and operational mechanisms required to bridge property investment and long-term service delivery.

  • Speaker to be announced

 

RISK, REWARD, RESPONSIBILITY: CHALLENGES AND OPPORTUNITIES FOR THE SECTOR

A high-level panel of sector leaders will discuss how the focus on operational models requires a shift in emphasis, highlighting both the challenges but also the opportunities presented by this model.

  • Nick Sanderson, Chief Executive, Audley Group
  • Phil Bayliss, CEO and Chairman of Later Living, Legal & General Capital
  • Nigel Sibley, Chief Executive, LifeCare Residences Ltd
  • Rob Whetton, Deputy CEO & Finance Director, St Monica Trust

 

HEALTH SPANS VS. LIFESPANS - THE THIRD HEALTHCARE REVOLUTION

Delving into The Optimal Ageing Programme, Sir Muir Gray deliberates on: Live Longer Better – the end of retirement; Don’t Worry about Ageing; How to live longer better; The implications for society; and Increasing activity joyfully.

  • Sir Muir Gray, Founding Director, The Oxford Centree for Triple Value Healthcare; Director, The Optimal Ageing Programme and Author 'Sod 70'

 

MAPPING THE 'CARE' IN HOUSING-WITH-CARE

How much care is provided in 'housing-with-care' schemes? How important is it for the customer? How does care delivery work from a business perspective, and where is regulation of care in retirement communities heading? This session will combine the latest intelligence on care delivery with exclusive insights into internal ARCO research with members on volumes of care hours, take up and how long it takes to reach breakeven points on care delivery.

  • Shandi Petersen, Deputy Director, ARCO

 

IT'S A PEOPLE BUSINESS - BUT WHERE ARE THE PEOPLE?

The quality of the general manager and staff are the key ingredient for running a successful retirement community. With challenging recruitment conditions in the service and care sectors, retirement community operators will need to be creative when it comes to shaping their workforce of the future. 

This panel session will bring together views from operators, recruitment experts and retirement community managers.

  • Jane Ashcroft, Chief Executive of Anchor Hanover (chairing)
  • Further panellists to be announced shortly.

 

RETIREMENT COMMUNITIES: THE LOGICAL NEXT STEP FOR CARE HOME OPERATORS?

Care home operators are increasingly looking at the retirement community sector to provide an offer for people with lower support needs. In this session, we’ll hear how Hallmark Care Homes are approaching their entry into the market.

  • Avnish Goyal, Chair, Hallmark Care Homes

 

THE MIDDLE MARKET AWAKENS

One of the most eagerly anticipated developments in our sector has been Audley Group's Mayfield Villages, who will build and operate large privately funded 'mid-market' retirement communities. This session will look at the extensive research on customer insight and product development that informed the Mayfield DNA.

  • Katherine Rose, Group Marketing Director, Audley Group

 

RETIRMENT VILLAGES? RETIRMENT CITIES!

Continuing on our topic of introducing UK audiences to insights from overseas, we will hear about approaches to ageing in China and South East Asia. With ‘retirement cities’ of 5,000+ units being developed in the region, what lessons can we learn for the UK sector?

  • Janice Chia, Founder and Managing Director, Ageing Asia Alliance

 

The main conference day on 10 July will once again conclude with the ARCO 'Sector Social', the largest drinks and networking event in the housing with care sector.

To view pictures from last year, please visit What Next? 2018

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