What Next? Conference 2020

Join the debate at the UK's leading Retirement Community conference


The Retirement Community sector is evolving rapidly

What Next? 2020, ARCO's 5th Annual Conference will focus on the key issues driving this evolution in the housing-with-care market, including:


The Changing Customer Proposition

- How are operators changing their models to meet customers' needs?

- What do true customer-centric models look like?

- Who are the new entrants into the sector?


The Shifting Policy Context and Business Environment

- Hear from Ministers and key stakeholders what the post-EU Exit political landscape might have in store for the sector

- Why consumer protection is key to the expansion of the sector

- What does the road to a Retirement Communities Act UK look like?


New Models of Tenure to Transform the Customer Relationship

- Alternatives to leasehold as a key driver of change

- Playing catch-up with other countries: Is the UK missing a trick?

- How will operators, customers and funders react to new contractual models?


What Next? 2020 will feature:

- Thought-leadership through dedicated content and original research

- Operator insight and case studies

- High-level panel discussion

- In-depth workshops and audience participation at the Knowledge Exchange Day

- Unrivalled networking opportunities


Tickets will go on sale in mid-February 2020. To be added to our mailing list for conference updates and news please complete this online form. 

"There's only one conference where you hear not just about what's happening now in the sector, but also about where things are headed in the future - and that's the ARCO conference.”

Philip Smith, Chief Executive Officer, St. George's Park

"It's the best annual forum for the UK Retirement Community sector - invaluable for existing and potential new operators."

Nigel Sibley, Chief Executive, LifeCare Residences Ltd. 

"For innovative takes and meaningful content, the ARCO What Next? Conference is a must. You will always hear something new."

Angela Harding, Executive Director Operations, Extra Care Charitable Trust