Speakers for this year's conference included:
Caroline Dinenage MP
Minister of State for Care
Caroline Dinenage was appointed Minister of State at the Department of Health and Social Care on 9 January 2018. Caroline was Parliamentary Under Secretary of State at the Department for Work and Pensions from June 2017 to January 2018. She was Parliamentary Under Secretary of State for Women, Equalities and Early Years at the Department for Education from July 2016 to June 2017. She was elected Conservative MP for Gosport in 2010. The minister’s responsibilities include: overseeing all aspects of adult social care, including dementia, loneliness and disabilities; hospital care quality and patient safety; community health services; and health and social care integration.
Kit Malthouse MP
Minister of State for Housing
Kit Malthouse was appointed Minister of State for Housing on 9 July 2018. He was previously Parliamentary Under-Secretary of State for Family Support, Housing and Child Maintenance at the Department of Work and Pensions from 9 January 2018 to 9 July 2018. He was elected as Conservative MP for North West Hampshire in May 2015. Kit was a councillor on Westminster Council from 1998 to 2006. He was a member of the London Assembly from 2008 to 2016. He served as Deputy Mayor for Policing 2008 to 2012 and Deputy Mayor for Business and Enterprise from 2012 to 2015. Kit is a chartered accountant, founding a midlands-based finance company, which he now chairs.
Sir Muir Gray CBE (Keynote Speaker)
Director, The Optimal Ageing Programme
Muir Gray started his career at the City of Oxford Health Department in 1972, focusing on disease prevention, and developing a local, then national programme of work to promote health in old age, at a time before the implications of population ageing had been recognised. He developed a number of national initiatives, designed to prevent hospital admission and facilitate hospital discharge, publishing a report on the relationship between housing and poverty and the excess winter deaths and serving as Secretary of ASH Action on Smoking and Health He has also developed all the screening programmes in the NHS, for pregnant women, children, adults and older people and services to bring knowledge to patients and professionals including NHS Choices and the Centre for Evidence Based Medicine in Oxford. During this period he was appointed as the Chief Knowledge Officer of the NHS and was awarded both a CBE and later a Knighthood for services for the NHS. He set up the Centre for Sustainable Healthcare and the Oxford Centre for Triple Value Healthcare and has published a series of “How To” handbooks. He is a Visiting Professor in Knowledge Management in the Nuffield Department of Surgery, and a Professor in the Nuffield Department of Primary Care Health Sciences where he leads work on Evidence Based Medicine and Value He set up charities to promote urban walking and an Oxford based Centre for Sustainable Healthcare and works with NHS England and Public Health England to bring about a transformation of care with the aim of increasing value for both populations and His other mission is Living Longer Better through the prevention of frailty and dementia based on the evidence that ageing by itself is not a major cause of problems till the mid-nineties, setting up the Optimal Ageing programme at Oxford and publishing a book for people aged seventy called Sod 70 ! one for the younger decade called Sod60! and a book on diet – Sod It, Eat Well!.
Chief Executive, Audley Group and Chair, ARCO
Nick Sanderson was unanimously elected as ARCO’s new Chair in October 2017. Nick Sanderson is founder and CEO of Audley Group the UK’s largest developer and operator of luxury retirement villages. In the early nineties he created Audley to develop a portfolio of private retirement villages. The first two award winning schemes were in Tunbridge Wells and Harrogate. In 2008 he formed a partnership with Moorfield Group. Audley now has 20 schemes in its programme with nearly 1800 units. The company has over 2000 customers and over 650 staff. In the Spring of 2016, Audley launched Mayfield Villages to provide the Audley offer at a more affordable price, the first village is being developed in Watford. Nick is a regular speaker at national and international conferences and a contributor to several publications. He has acted as an advisor to public and private sector organisations.
Jane Ashcroft CBE
Chief Executive, Anchor Hanover and Vice-Chair, ARCO
Jane joined Anchor in 1999 from BUPA, which had acquired Care First plc where she was Personnel Director. She was appointed Chief Executive of Anchor on 9 March 2010. Prior to joining Care First she held HR and governance roles with Bromford Housing Group and Midlands Electricity plc. Jane is a Trustee of The Silver Line, a helpline for older people and a Non-Executive Director of Dignity plc. She was a founder of Associated Retirement Community Operators, representing the growing market for retirement village provision in the UK and is currently Vice Chair. Jane is also Vice Chair of the National Housing Federation which represents housing associations in England. Jane is a Fellow of the Institute of Chartered Secretaries and a Member of the Chartered Institute of Personnel and Development. She was awarded a CBE in the 2013 New Year Honours for services to older people.
Chief Executive, LifeCare Residences Ltd.
Nigel has been with international retirement community operator LifeCare Residences as UK CEO since 2016. His career path has combined elderly care, housebuilding and hospitality management which are the cornerstones for retirement village success. He held senior management roles with McCarthy & Stone plc, Rank Group plc, Ferguson plc as well as owning and growing his own domiciliary care business. LifeCare Residences’ distinctive and internationally proven retirement village concept has been brought to 3 locations in the UK with superb results, and is the platform for the company’s committed growth plans in London.
Chair, Hallmark Care Homes
Avnish Goyal is the Chair of Hallmark Care Homes, which provides industry-leading, residential, nursing and dementia care to over 1000 residents across 18 locations in England and South Wales. He is also the Chair of Care England which is the leading representative body for independent care services, a Trustee of The Care Worker's Charity and runs the Hemraj Goyal Foundation with his wife Anita. Avnish bought his first care home in 1997 and since then Hallmark Care Homes have won over 80 awards including, 'Care Group of the Year' in 2014 and 'Care Personality of the Year' in 2015, a title which Avnish scooped personally for his contribution to the care sector. Following this in March 2019, Hallmark were presented with their eighth Pinders Healthcare Design and were also given a special award for their 'Outstanding Contribution to Care Home Design.' This would not have been possible without Avnish's passion and determination to provide state-of-the art living environments for older people.
CEO of Later Living, Legal & General
Phil is responsible for heading up Legal & General’s strategic investment into the Later Living sector. Investing the Group’s principal balance sheet into the delivery and operation of a new generation of retirement housing, this not only creates long term value for L&G’s shareholders but also helps to address the spiralling health and social care spend that the UK faces as a result of lack of housing for its ageing population. As part of this, he led its entrance into the sector in 2017, through the acquisition and establishment of Inspired Villages Group, providing much needed age-specific accommodation in out of town and rural settings. Today, the Inspired Villages business has nearly 200 employees and capital commitments of half a billion pounds across its seven villages. More recently, in May 2019, Legal & General launched a second later living business – Guild Living – its new urban concept. Catering for the growing number of over 65’s who currently live in, or want to relocate to, a major UK town or city, Guild Living is backed by a team of global experts in design, development and wellness, and plans to deliver over 3,000 new homes in urban locations over the next five years. Phil was previously head of transactions, with notable deals including CALA Homes, MediaCity and LGC’s first BTR schemes. He has over 15 years’ experience in the property sector, joining Legal & General Investment Management in 2007 from AMP Capital.
Founder and Managing Director, Ageing Asia Alliance
Influenced by the changing needs of her elders, Janice was inspired to start Ageing Asia to drive and nurture opportunities and the development of innovation and solutions that address the evolving needs of the rising ageing population in the region. Having accumulated a vast experience from visiting over 300 residential and aged care homes from over 15 countries since starting her practice in 2009, Janice has been actively involved in consulting organisations seeking global best practices in housing, health and care models that can be translated for the Asian market. She has also been quoted regularly in the media, such as the BBC, on Asia Pacific business trends in ageing. Janice has also launched several industry initiatives, including, ASPIRE55 Singapore – Asia’s first virtual retirement village, a wellbeing community that offers a combination of social, health and care services, but enables members to continue living in their existing homes.
Former Group Marketing Director, Audley Group
Until recently Katherine was Group Marketing Director for Audley Group the UK’s largest developer and operator of luxury retirement villages. She joined Audley in 2011 responsible for Brand, Insight and Strategic Development across the Group and for both premium positioned Audley Villages and Mayfield Villages, the new mid-market product. Under her consultancy business, Yellow Heath, she is currently working with ARCO and Audley in the UK and bringing to market retirement living projects in Europe and South East Asia. With previous experience marketing to older people at BBC Worldwide and Reader’s Digest, Katherine is passionate about understanding this customer group, taking a consumer insight-led approach to delivering products, services and communications. Katherine has a background in brand management, consumer marketing and general management within consumer goods, media and retailing sectors.
Deputy CEO and Director of Finance, St. Monica Trust
Rob has worked in the Retirement Community sector for 19 years and has been involved in the purchase, design, construction, establishment and operation of each of the Trust’s sites, including the new Chocolate Quarter service between Bristol and Bath.
Executive Director Operations, The ExtraCare Charitable Trust
Angela was appointed ExtraCare’s Executive Director of Operations in 2016 and is responsible for all areas of the charity’s homes, care and lifestyle operations. In particular, Angela’s work focuses on performance, teamwork and learning to ensure ExtraCare continues to innovate and improve the services it delivers to residents across its housing schemes and villages. Prior to joining ExtraCare, Angela held a number of Human Resources posts in the energy sector first as a graduate trainee at Midlands Electricity Board and, before joining ExtraCare in 2005, as Human Resources Director at Areva.
Chief Executive Officer, Rangeford
Howard has worked in the retirement sector for the last 10 years across several disciplines including sales, marketing and branding, customer services, communications, care and housing operations, development, commissioning and new site finding. Before taking on the role of CEO at Rangeford in 2018, Howard was on the board at Anchor (now Anchor Hanover) as Housing Operations Director. At Rangeford, Howard is responsible for all elements of running the existing business as well as driving the expansion of their village portfolio across England. Prior to working in the retirement sector Howard held Director level roles at leading hospitality operators Marriott and Hilton.
Senior Director, CBRE
Ben Rosewall is a Senior Director in the Healthcare & Senior Living team based in London. Ben joined CBRE New Zealand in 2006, where he primarily focussed on the Retirement Living sector and acted for many of the national corporate operators. In 2010, Ben transferred to the Specialist Markets team in London where he has spent the last 9 years specialising in the health and social care sectors. Ben provides brokerage, consultancy and valuation services to a wide range of operators, developers and funders in the retirement sector and recently has been involved in many of the key transactions in the retirement living sector. Coupled with a background in design and construction, Ben has a sound knowledge of the property market and combines a deep understanding of operational businesses and the investment market to provide a comprehensive advisory service.
Director, Badenoch & Clark
Katy Crothall is a Director at Badenoch + Clark, a professional recruitment company specialising in both the public and private sector. Having worked at the organisation for over 18 years, Katy focuses specifically on Housing and Care and the Not for Profit sector. Responsible for delivering a suite of recruitment solutions through a number of specialist teams, Katy personally focusses on the executive and non-executive level.
Chief Executive, Brio Retirement Living
Jane is Chief Executive of Brio Retirement Living part of the Places for People Group. Brio is a newly established retirement brand with an ambitious business plan to develop 15 retirement villages by 2023. Jane has extensive experience in property management and development including the last 20 years in the specialist retirement market. During this time she has led the development, acquisition and operation of care homes, assisted living, extra care housing and retirement villages. Prior to establishing Brio Jane was Group Director at MHA, one of the UK’s leading providers and operators of retirement housing and care homes for older people.
General Manager, Hampshire Lakes Retirement Village Anchor Hanover
Rhona started her career in care with part time jobs with both Reading Borough Council and Oxfordshire County Council embracing their values of independence at home. After a brief spell with a care agency and with the Sue Ryder organisation, Rhona joined Retirement Villages at their riverside village in Henley on Thames. Retirement Villages were very encouraging and engaged with all their staff bringing out their potential. Working with the care team Rhona was Village Manager for eight years before taking up a new challenge with Anchor Hanover, at the beautiful Hampshire Lakes Retirement Village in Yateley in Hampshire. Working closely with a great sales team, commissioning and construction team and with all the support of her Anchor Hanover colleagues, it opened for business in December 2015. Rhona says, “It has been one of the most enjoyable challenges I have taken on which has resulted in great teams working together to make it the success it is today.”
Operations Director, Richmond Villages
Laura is an experienced operator within the health and social care sector. Prior to joining Richmond Villages, Laura was an Operations Director for a private sector Learning Disabilities provider and managed a number of complex supported living domiciliary services for people with high care needs. Before this she managed a sizable hours based domiciliary business caring for older people living within their own homes in the community. Since joining Richmond Villages in 2014, Laura has supported the growth of the domiciliary care provision and has championed the integration of the domiciliary care service to provide proactive support with maintaining independence and reducing risk of isolation.
Executive Director, ARCO
As Executive Director, Michael is in charge of overseeing the delivery of ARCO’s strategy on a day-to-day basis. Michael has worked with ARCO since its formation in 2012. He successfully led Cordis Bright’s work on providing the ARCO Secretariat until July 2013, and was appointed as ARCO’s first Executive Director in August 2013. Michael was a public sector consultant for 6 years, having previously worked as a journalist. He holds a BA in Social and Political Sciences from Cambridge University, and an MSc in Comparative Social Policy from Oxford University.
Deputy Director, ARCO
Shandi works with ARCO's directors to deliver on strategy, coordinates ARCO’s ten Vision priorities, and oversees ARCO’s self-regulatory function. Shandi has worked with ARCO almost since its inception, as part of the secretariat function during its formation in 2012-2013, then joining the Executive Team in August 2014. Shandi is a social psychologist who has worked across health and wellbeing, social care, and education in the UK and abroad. She holds a BA in Psychology from the University of Calgary and an MSSc in Social Psychology from the University of Helsinki.
Partner, Trowers & Hamlins
Kyle co-heads the Trowers & Hamlins Health and Social Care Team. He is a projects lawyer with a real estate background focussed on the intersection of accommodation and care provision. He acts for private and not-for-profit operators, investors and commissioners on a wide variety of projects and joint ventures in: health and social care including development (hospitals, care homes, retirement and supported housing), business and asset sales, local authority outsourcings and contract structures for the provision of care and support services (both bilateral and multi-party/consortium arrangements). He applies his knowledge of the CQC regulatory regime to his project work and to provide advice and training to clients. Kyle works closely with ARCO and knows the key legal and operational issues facing the housing with care sector.
Partner, Trowers & Hamlins
Rory specialises in all aspects of planning, highways and compulsory purchase law. Rory has worked across both the private and public sectors, most recently as the Principal Planning & Corporate Lawyer for the London Borough of Hillingdon. Rory has a wealth of experience having lead on a wide range of major development and regeneration schemes including care homes and extra care facilities, mixed use developments, large scale housing schemes, commercial developments as well as infrastructure projects, negotiating complex S106 and Highways Agreements, dealing with compulsory purchase orders, and mitigating the risks on planning applications. Rory advises on planning, highways and compulsory purchase matters from start to finish. Rory also has extensive experience in contentious planning, having acted as advocate in a wide range of planning inquiries and appeals. Rory also has a wealth of experience in advising on judicial review claims in the High Court, acting for both claimants and defendants.
Matthew is a chartered surveyor who joined Carterwood in 2013 and was promoted to associate director in 2018. Matthew is an experienced agent and specialises in investment and development transactions across both the care home and older people’s housing sectors. Over the last year, he has been involved in agreeing a number of development sales on proposed retirement communities across the UK to support both private sale and rental models. He also regularly speaks on behalf of Carterwood at major care sector events. Matthew graduated from the University of the West of England in 2011 with a first-class degree in Business in Property.
Chair, ARCO Standards Committee
Nick Abbey is the Chair of the ARCO Standards Committee, responsible for ensuring that ARCO members comply with the ARCO Consumer Code. Nick was CEO at the ExtraCare Charitable Trust, the UK's largest developer of affordable retirement villages, from 2010-2015; in that time, he was invited to speak about the Trust's work at conferences in Australia, Hong Kong, Singapore and South Africa and took the opportunity to learn from good practice there. Prior to ExtraCare, Nick held senior housing management roles with housing associations and local authorities and is a former vice chair of the National Housing Federation. Nick currently chairs two housing associations and is a non-exec Director at Civitas Housing Advisors.
Head of Membership & Operations, ARCO
Ellie joined ARCO in January 2019 as Head of Membership & Operations, looking after all aspects of the organisation and developing ARCO’s membership, sponsors and affiliates programmes. Ellie has a background in organisational and business development, and digital services delivery. Having spent over a decade as a frontline police detective, Ellie is passionate about the critical importance of good housing options for older people for health, wellbeing and security.
Dr Alan Woods
ARCO Lead Assessor, The Consultant Connection
Alan Woods leads the Compliance Services Practice of The Consultant Connection Ltd. He helped ARCO develop its Consumer Code and Compliance Framework, and has managed ARCO's assessment programme from the outset, personally visiting some 150 communities and supporting ARCO's 30+ members in rolling out actions to secure effective compliance across their entire portfolios. His work for other trade associations includes supporting compliance programmes, strategy development and governance reviews. His early career was a national policy lobbyist for membership organisations.
Adult Social Care Policy Design Team Leader, Care Quality Commision
Simon qualified as a social worker in 1980 and worked in the field and as a social work manager for 9 years. He became a social care service inspector in 1989. Since then he has worked as an inspection team manager, university lecturer, and for the last ten years as a methodology developer and policy manager for CQC. Simon led work on improving the regulation of care provided to people living in their own homes. He currently leads on enforcement policy and is developing a proportionate new model for regulating micro care at home enterprises, as well as retaining topic leadership for specialist housing for older people.
Stephen is co-founder of Aging2.0, a social enterprise building a global network for innovation in ageing, with 30,000 members across 80+ volunteer-run local chapters in 24 countries. Aging2.0 is addressing eight 'Grand Challenges', and is about to launch The Collective, a global platform for collective intelligence and collaborative action. Stephen is also Founder of Fordcastle, an innovation consultancy and the co-author of Growth Champions (Wiley, 2012). Stephen studied Economics at Cambridge University and has an MBA from Harvard Business School, where he was a Fulbright Scholar.
Senior Manager, Badenoch & Clark
Ruth Young is a Senior Manager at Badenoch + Clark, a professional recruitment company specialising in both the public and private sector. Having worked within the recruitment sector for over 18 years Ruth has extensive experience of helping organisations to create innovative recruitment solutions providing access to the very best talent regardless of market condition. Ruth has focused specifically on Housing, Higher Education and the Not for Profit sectors for Badenoch + Clark for the last 6 years personally operating at executive and non-executive level.
Managing Director/Chairman, Middleton Hall Retirement Village
Jeremy Walford has been Managing Director and main shareholder of Middleton Hall since accidentally taking over an almost bankrupt, failing nursing home in 1996, planning and implementing a transformation to a multi service retirement village. Middleton Hall provides facilities and services for around 200 residents in three independent living services and three care services. The retirement village has a swimming pool, gym, bowling green, golf course, restaurant, bistro, bar, recreational centre and shop. Middleton Hall's services include: The first zero carbon retirement properties in the UK; Medical Centre (GP practice) for the local community built with the NHS; Dutch based small group living service for people living with dementia. Middleton Hall’s care services were assessed by CQC as "Outstanding" in all five areas that CQC inspects in 2017. In April 2019, Jeremy and the other shareholders sold the company to its 180 employees through a John Lewis style Employee Ownership Trust.
Charity Volunteer Lead, The ExtraCare Charitable Trust
Cat has a diverse experience in event management. She has managed and worked with volunteers in a range of settings for both adults and children. She joined ExtraCare drawn to the charity's purpose: better lives for older people. She’s a project manager at heart and now oversees volunteering across the charity. Cat enjoys the challenge of improvement projects and is keen to utilise her skills to better understand and serve volunteers. She's curious about what drives volunteers, the benefits of volunteering and how best to develop ExtraCare’s volunteer offer for the future. She's also a volunteer herself, and understands the challenges from both viewpoints!
Head of Policy & Communications, ARCO
As Head of Policy & Communications, Gareth leads on ARCO’s engagement with key decision makers and influencers, developing our thought leadership on behalf of the sector and the day to day management of our communications channels. Gareth joined ARCO in May 2018. Gareth has worked in all aspects of policy and communications for over 13 years in a range of sectors including health, social care, education, science and technology. He has also served as a local councillor for over 10 years with particular experience in planning and community. He has a degree in History and Politics from Oxford University.
Inspection Manager Bristol and South Gloucestershire, Adult Social Care directorate, Care Quality Commission South (West)
Daniel has worked for the CQC for 7 years, 5 of those in the role of inspection manager. Prior to working for CQC Daniel had a career working with adults with learning disabilities in a variety of social care settings over a period of 18 years. He has a keen interest in community services and have been involved in developing guidance for inspectors in this area. He is currently involved in developing guidance for inspectors on shared lives services and manages the inspection team for Bristol and South Gloucestershire.
Manager, Richmond Villages
Lynne Griffin brings vast experience to the Retirement Village sector. Currently the General Manager of an established retirement village with responsibility for Independent and Assisted Living, alongside a registered Care Home and Domiciliary Care Agency. As a registered nurse with over 30 years dedicated to raising the standards, choice and support for older people, the Care Quality Commission rating of Outstanding for the Domiciliary Care Agency in 2018 was a great reward. Lynne has a desire to improve services for the health and wellbeing for people living with dementia and is currently nearing the end of further study, BSc Palliative and End of Life Care.