Terms & Conditions

Our Terms & Conditions

1. General

Associated Retirement Community Operators Ltd (ARCO) is a company registered in England and Wales with registration number 08209801 and registered at The Heals Building, Suites A&B, 3rd Floor, 22-24 Torrington Place, London, WC1E 7HJ. 

ARCO has a variety of membership types and programme subscriptions, which have differing conditions and requirements:

  • Full Members
  • Provisional Members
  • Prospective Members
  • Subscribers to the ARCO Accelerator Programme
  • Affiliates (subscribers to the ARCO Affiliate Network)
  • ARCO Advisory Council
  • Strategic Partners

All organisations wishing to be associated with ARCO in any of the above forms must confirm compliance with an organisational declaration, which includes adherence to these terms and conditions. 

Upon joining ARCO as any of the above, you acknowledge and accept that we have the right to publicly announce our business relationship with you which shall include but not be limited to announcements on social media. Such announcements shall not be disparaging or otherwise adverse to your business.

2. Membership (open only to operators of Retirement Communities)

2.1 All Members

All ARCO Members must operate (or be building to operate, for Prospective Members) at least one Retirement Community that complies with all ARCO’s eligibility criteria. 

All a Member’s eligible communities must be registered with ARCO and bound by the Standards and Compliance Framework. The eligibility criteria for membership states that registered Retirement Communities must: 

  • Be primarily for older people.
  • Offer self-contained accommodation that can be occupied with security of tenure.
  • Enable residents to take advantage of personal care that is delivered flexibly, usually by staff based on the premises.
  • Have staff available at the community 24 hours a day.
  • Make domestic services available for residents.
  • Make meals available in restaurants or dining areas.
  • Offer communal facilities and encourage an active social programme in the community.
  • Aim to offer people a home for life and to enable them to ‘age in place’.

All ARCO Members agree to be bound by ARCO’s Standards and Compliance Framework for their registered communities. This includes:

  • The ARCO Consumer Code.
  • The annual registration and compliance declaration.
  • The ongoing system of external assessments.
  • Oversight by the ARCO Standards Committee.
  • Additional compliance features for issues occurring and needing remedial action, outside of this outlined process.

All ARCO Members certify that their organisation aims to operate all the communities they register with ARCO according to the principles set out in The ARCO Consumer Code. (This does not apply to schemes that are not eligible, and therefore not registered with ARCO.) 

Membership of ARCO can be revoked by the Board if the Standards Committee recommends it due to persistent and repeated or gross issues of non-compliance with the Standards and Compliance Framework. 

There is a limit of one colleague per organisation per free event unless otherwise specified (and then subject to availability). 

There is no set limit on the number of colleagues who can purchase tickets for paid events (e.g. the ARCO Annual Conference) at the discounted rate. 

The yearly membership fee and any assessment fee must be paid before attending any events. 

All Members will be listed on the ARCO website and may be represented in other ARCO materials. It is up to the Member to keep ARCO informed of any changes of logo, website, or other information on their page. 

2.2 Full members 

All Full Members have achieved compliance against the ARCO Consumer Code and have been certified as Approved Operators. 

Each Full Member that does not take up the small member discount has the right to stand for election to ARCO’s Board of Directors. 

ARCO’s relationship with all Full Members is governed by ARCO’s Articles of Association. 

2.3 Provisional and Prospective Members 

Provisional Members are organisations that have applied to join ARCO that currently operate at least one Retirement Community eligible for ARCO registration. Until an organisation has successfully achieved compliance on one assessment against the ARCO Consumer Code they will remain a Provisional Member. 

Prospective Members are organisations that have applied to join ARCO that are building (to operate) at least one Retirement Community eligible for ARCO registration. Until the organisation has an operational community and has successfully achieved compliance on a full assessment against the ARCO Consumer Code they will remain a Prospective Member. 

Once a Provisional or Prospective Member has become an Approved Operator by achieving compliance on an external assessment of one operational community, the Board will vote on making that organisation a Full Member, and they will legally become a Member of the Associated Retirement Community Operators Ltd. 

Provisional and Prospective Members cannot sit on ARCO´s Board of Directors, as they have not been confirmed as legal Members of ARCO. 

Provisional and Prospective Members have specific branding rights available to them, please see ARCO’s brand guidelines. 

3. The ARCO Accelerator Programme 

The ARCO Accelerator Programme is for organisations planning their entry into the UK Retirement Community market. 

Taking part in the ARCO Accelerator Programme does not mean that organisations become Members of Associated Retirement Community Operators Ltd. Only current operators of Retirement Communities can become Members of ARCO.

Organisations currently building (to operate) their first Retirement Community can apply for Prospective Membership (and must agree to be bound by the Standards and Compliance Framework).

Organisations that currently operate Retirement Communities that are eligible for ARCO membership should apply to become Full Members of ARCO (and must agree to be bound by the Standards and Compliance Framework).

There is a limit of one colleague per organisation per free event unless otherwise specified (and then subject to availability).

There is no set limit on the number of colleagues who can purchase tickets for paid events (e.g. the ARCO Annual Conference) at the discounted rate.

The subscription to the ARCO Accelerator Programme must be paid before attending any events.

Organisations in the ARCO Accelerator Programme have specific branding rights available to them, please see ARCO’s brand guidelines.

Inclusion in the ARCO Accelerator Programme can be revoked by the Board, in the event of repeated or gross concerns or reputational issues being raised.

Organisations in the ARCO Accelerator Programme may be represented on the ARCO website and in other materials. It is up to the organisation to keep ARCO informed of any changes of logo, website, or other information.

4. The ARCO Partnership Network

The ARCO Partnership Network is open to any organisation working within the Retirement Community sector that does not operate Retirement Communities themselves, subject to the final agreement of the ARCO Board. 

Organisations belonging to the ARCO Partnership Network are known as: 

  • ARCO Affiliates
  • (Members of the) ARCO Advisory Council 
  • Strategic Partners

Organisations belonging to the Partnership Network are not legally Members of the Associated Retirement Community Operators Ltd – membership of ARCO is limited to operators of Retirement Communities.

Similarly, organisations that operate Retirement Communities that are eligible for ARCO membership cannot apply to be ARCO Affiliates, members of the ARCO Advisory Council or Strategic Partners. They can only apply for membership and must agree to be bound by the Standards and Compliance Framework. 

For all partnership tiers: 

There is a limit of one colleague per organisation per free event unless otherwise specified (and then subject to availability). 

There is no set limit on the number of colleagues who can purchase tickets for paid events (e.g. the ARCO Annual Conference) at the discounted rate. 

The annual subscription fee must be paid before attending any ARCO events. 

The annual subscription fee is non-refundable should an organisation decide to leave the Partnership Network before the subscription year has ended, or, if inclusion in the Partnership Network is revoked by the Board, in the event of repeated or gross concerns or reputational issues being raised. 

Only Approved Operators (Full Members) may use ARCO’s Approved Operator logo set. Subscribers to the Partnership Network are permitted to use the ARCO logo on their website and in publications providing they meet the set branding guidelines Affiliates ,the Advisory Council and Strategic Partners can each have an entry on the Suppliers Directory and may be represented in other ARCO materials. It is up to the Affiliate, Advisory Council members and Strategic Partners to keep ARCO informed of any changes of logo, website, or other information on the Directory.

(Members of the) ARCO Advisory Council and Strategic Partners Only 

Organisations applying to become a member of the ARCO Advisory Council or a Strategic Partner are subject to approval by the ARCO Board. 


For any queries about these terms and conditions please contact us.
Last updated on 12 August 2020.