Become a Member

Members shape the future of older people's housing and care in the UK

If your organisation operates a Retirement Community or is in the process of building one, you may be eligible to become an ARCO Member.

Eligibility

To be eligible for ARCO membership an organisation must operate or be building to operate at least one Retirement Community that fulfils ARCO’s eligibility criteria. 

An ARCO registered Retirement Community must:

  • Be primarily for older people.
  • Offer self-contained accommodation that can be occupied with security of tenure.
  • Enable residents to take advantage of personal care that is delivered flexibly, usually by staff based on the premises.
  • Have staff available at the Retirement Community 24-hours a day.
  • Make domestic services available for residents.
  • Make meals available in restaurants or dining areas.
  • Offer communal facilities and encourage an active social programme in the community.
  • Aim to offer people a home for life and to enable them to ‘age in place’.

In addition, ARCO members must agree to abide by the ARCO Consumer Code and the Standards and Compliance Framework.

Membership Types

We have different classifications of membership depending on where your organisation is in their operator journey, however, all new Members of ARCO will join initially as a Provisional or Prospective member prior to achieving compliance on their first assessment. 

ARCO Approved Operators are those Members who have been through the Standards Programme with at least one scheme and have achieved compliance against the Consumer Code before being approved by the ARCO Standards Committee and ARCO Board.

Only ARCO Approved Operators can stand for election to the ARCO Board and can carry the Approved Operator shield.

Provisional Members are operators who have a new or existing Retirement Community and who are currently going through their first assessment process to achieve compliance against the Consumer Code.

Prospective Members are operators who don't currently have an open Retirement Community but who are marketing their scheme to customers. They will be undergoing the assessment process against the relevant sections of the Consumer Code.

The ARCO Accelerator Programme is a membership offer for future operators planning their entry into the UK housing with care market. When an Accelerator begins marketing specific properties to customers (as opposed to brand awareness websites), then they will be asked to become Prospective Members. Like all Members, Accelerators are able to draw down on insight and request input from the ARCO team as they develop their offer.

Contact the Membership Team

If you are interested in becoming an ARCO Member or Accelerator please contact the Membership Team, to discuss your options.