Become a Member

Members shape the future of older people's housing and care in the UK

If your organisation operates a Retirement Community or is in the process of building one, you may be eligible to become an ARCO Member.

Eligibility

To be eligible for ARCO membership an organisation must operate or be building to operate at least one Retirement Community which fulfils ARCO’s eligibility criteria. 

An ARCO registered Retirement Community must:

  • Be primarily for older people.
  • Offer self-contained accommodation that can be occupied with security of tenure.
  • Enable residents to take advantage of personal care that is delivered flexibly, usually by staff based on the premises.
  • Have staff available at the Retirement Community 24-hours a day.
  • Make domestic services available for residents.
  • Make meals available in restaurants or dining areas.
  • Offer communal facilities and encourage an active social programme in the community.
  • Aim to offer people a home for life and to enable them to ‘age in place’.

In addition, ARCO-registered communities must comply with the principles set out in ARCO’s Standards and Compliance Framework, including the central pillar of ARCO’s Consumer Code.

 

We have different classifications of membership depending on where your organisation is in their operator journey, however all new Members of ARCO will join initially as a Provisional or Prospective member prior to achieving compliance. 

Full Members (ARCO Approved Operators)

ARCO Approved Operators are those Members who have been through the Standards Programme with at least one scheme and have been signed off as compliant with the Consumer Code by the ARCO Standards Committee, and then the ARCO Board. Only ARCO Approved Operators can stand for election to the ARCO Board.

If you are already a Member, the key contact (Code Compliance Officer) at your organisation will receive an email from us with instructions on how to re-register in due course.

Benefits

Full Members benefit from the following:

  1. Eligibility to stand for election to the ARCO board at the AGM
  2. Participation at the annual AGM, with voting rights in the election of Board members
  3. Registration of all schemes with the ARCO Standard, including a membership certificate to be displayed in every registered community
  4. Invitation to attend (or send representatives) to topical workshops and events organised throughout the year, free of charge
  5. Access to ARCO marketing materials and participation in campaigns
  6. Self-portrait on the ARCO website
  7. Listing of registered communities on the ARCO website interactive map
  8. Use of ARCO branding rights including the 'Approved Operator' logo
  9. Inclusion of your logo in ARCO collateral and presentations

Provisional Member

Provisional Members are those operators who have already ‘opened their doors’ and are now going through the assessment process. Provisional and Prospective Members work closely with the ARCO Compliance Engagement Manager as they reach compliance with the ARCO Consumer Code.

Prospective Member

Prospective Members are those organisations who are getting ready to open their doors to their first owners and residents including marketing their scheme. They are undergoing the assessment process against the ARCO Consumer Code.

Benefits

Provisional and Prospective Members benefit from the following:

  1. Invitation to attend (or send representatives) to topical workshops and events organised throughout the year, free of charge
  2. Access to ARCO marketing materials and participation in campaigns
  3. Self-portrait on the ARCO website
  4. Use of ARCO branding rights
  5. Inclusion of your logo in ARCO collateral and presentations

ARCO Accelerator Programme

The ARCO Accelerator Programme is a structured package of information and support for potential new operators planning their entry into the UK housing with care market. When an Accelerator begins marketing specific properties to individual customers (as opposed to brand awareness websites), then they will be asked to become Prospective Members. Like Approved Operators and Provisional/Prospective members, Accelerators are able to draw down on insight and request input from the ARCO team as they develop their offer. Please see the ARCO Accelerator Programme for further information on our current subscribers.

For organisations working in the Retirement Community sector that do not themselves operate (or are building to operate) a Retirement Community, we offer a variety of partnership options.

Questions

Please contact the ARCO Membership Team, to discuss your options of becoming an ARCO member.