Role Description
In this role, you will be making a difference today. But the real impact of your work will be measured by whether the retirement community sector will have reached its potential in 10, 20 and even 50 years’ time – currently, we are busy laying the foundations to redefine the future of housing, care, and support for our ageing population. So we want your experience, your intelligence, and your enthusiasm for the work we do.
You will manage the fundamental operations of the business, ensuring that ARCO runs day to day and delivering member and affiliate functions. You will need to maintain and build relationships with people from a wide range of organisations, as well as overseeing ARCO’s internal functions. This is a role for a people person who likes to get things done. You will also oversee our internal and external events programme (including our Summits and Conference), working closely with the Programme and Events Manager. Our Head of Membership and Operations will be a member of ARCO’s Executive Management team.
Our sector and work is flexible, and it can be challenging to respond to developments while keeping up with our planned work. That’s why you’ll be highly organised, a problem-solver, a self-starter and definitely a finisher, keeping yourself and ARCO’s operations on track. You will lead this area of our organisation and be able to make a real mark on the future of this sector. But you won’t be on your own – you will work closely with ARCO’s Executive Director, Programme and Events Manager, Finance and Business Manager, and the rest of the Executive Team, our Chair and Vice-Chair and various colleagues within our member organisations, as well as external consultants.
Purpose of the role
The overall objective of appointing a Head of Membership and Operations will be to run ARCO’s day-today business, delivering membership functions to keep current members and affiliates engaged and recruit new ones, and coordinate ARCO’s events. ARCO’s main offices are based in Tooting, which acts as a hub for ARCO staff who are frequently out of the office at events and meetings in central London or at locations across the UK. Currently, due to the Covid-19 pandemic, the majority of the ARCO team are working from home and staying connected digitally with our members and other stakeholders.
Benefits of the role
- 25 holiday days per year (pro-rata if part-time), exclusive of bank holidays and any other time the office may be closed.
- Employer pension contribution.
- Flexible working hours.
- Opportunities for training and personal development
How to apply
Please apply with the following:
- A concise and precise covering letter detailing why you are interested in this position and clearly explaining how you meet the person specification.
- A short CV (maximum of 2 pages), which should clearly outline any relevant experience to date.
Please note that the closing date for applications is at midnight 23rd October.
Download the full job pack here: Head of Membership and Operations Job Pack
Please email your application to ARCO@badenochandclark.com
Candidates progressing to the next round will be asked to complete a pre-recorded interview, please note that this is not a preclusion to the process if you are unhappy to complete this or need any help with this. Successful candidates will be invited for an interview/presentation in the week commencing 2nd November, Initial assessments for shortlisted candidates will take place the following week.
Our preference is for the successful candidate to start in December 2020, although we are willing to adjust timescales depending on notice periods and availability.