CMA right to call for long-overdue transparency and change
ARCO has backed a report from the Competition and Markets Authority which criticises unjustified and untransparent fees levied on leaseholders.
ARCO is the standard setting body for Retirement Communities and is the main body representing providers of housing with care for older people in the UK.
It has long been calling for more transparency in all fees and charges, a commitment shared by its members through its Consumer Code and Standards Framework.
Such standards do not however exist in all sectors.
ARCO has also called for a new alternative to leasehold for the retirement community sector, which will provide consumer protection, transparency and flexibility to adapt to residents’ needs and preferences for services and care over time.
Michael Voges, Executive Director of ARCO said:
“We welcome this report – reform in this area is long overdue.
“Leaseholders need full transparency on costs and charges, and it is time to look at how this can be enforced throughout the existing leasehold system. At the same time, we would urge the government to look at how alternatives to the leasehold system could provide a dedicated framework for clarity and consumer protection in the retirement community sector.”
For Further Information Please Contact
Gareth Lyon, Head of Policy and Communications, at or on 075350 88498
Notes to editors
- About ARCO: ARCO (the Associated Retirement Community Operators) is the trade association for operators of housing-with-care developments for older people. ARCO was founded in 2012, and is now comprised of 27 private and not-for-profit operators of Retirement Communities. ARCO represents approximately 50% of the Retirement Community sector. ARCO sets high standards, and all ARCO members must adhere to the externally assessed ARCO Consumer Code. ARCO does not represent the traditional retirement housing model where there are limited services and no care is available or care homes.
- About Retirement Communities: Retirement Communities typically consist of individual one or two bedroom flats or houses, located in a development with similar properties. Residents have access to a range of services and facilities, which will include optional on-site care, 24-hour staffing, and dining and leisure facilities, and may also include bars, gyms and craft rooms. Retirement Communities are also sometimes referred to as housing-with-care schemes, retirement villages, extra care housing, assisted living, or close care apartments. They sit in between traditional retirement houses (which have less extensive staffing and leisure facilities), and care homes, and can be in urban or suburban locations.
- About Vision 2030: Vision 2030 is ARCO’s vision for 250,000 people to be living in retirement communities by 2030. The vision sets out ten areas of work for the sector in order to achieve this. These are:
- Development of a clear customer proposition
- Effective self-regulation
- Enhanced health and wellbeing
- Intelligent use of technology
- Flexible models of tenure
- Sustainable funding streams
- Sector-specific legislation
- Comprehensive and robust data
- Clarity in the planning system
- A highly trained workforce
For more information on Vision 2030, please contact Gareth Lyon, Head of Policy and Communications, at
- Benefits of Retirement Communities:
- Meeting the needs of an ageing population: Older people need and want choice in their housing for later life. However, at present housing options for older people are limited. Retirement Communities are an important element of housing choice for older people. Developing the capacity of the Retirement Community sector is vital to ensuring that the UK’s housing market is fit to meet the needs of an ageing population.
- Promoting independence, security and wellbeing: Older people living in Retirement Communities are likely to experience lower levels of loneliness and social isolation. by the International Longevity Centre found that 82% of respondents in Retirement Communities said they hardly or never felt isolated, and only 1% often felt isolated.
- Reducing costs and encouraging more efficient use of resources: Residents in Retirement Communities are able to receive specialist care in their homes if needed, enabling them to return home from hospital earlier. They are also less likely to enter hospital. For example, one way in which Retirement Communities improve health is by preventing falls. Retirement Community properties are designed and built with adaptations to support independence and research shows that those living in these specialist homes are between 1.5 and 2.8 times less likely to have a fall than those living in homes without adaptations. This helps to reduce pressure on NHS services. found that NHS costs were reduced by 38% for those moving into Retirement Community housing and NHS costs for ‘frail’ residents had reduced by 51.5% after 12 months.