Our Standards & Regulation Programme
Our Standards & Regulation Programme
Find out more about the standards we set for operators of Retirement Communities
What Does it Mean That ARCO is a CTSI Approved Code Sponsor?
What Does it Mean That ARCO is a CTSI Approved Code Sponsor?
ARCO’s Consumer Code has been approved under the Chartered Trading Standards Institute’s Approved Code Scheme. This means that:
- The Code has been independently assessed for fairness, clarity, and effectiveness.
- ARCO Members must follow strict requirements in how they communicate with, contract with, and support customers.
- Complaints are taken seriously and can be reviewed independently via The Property Ombudsman.
Why it Matters
- Not all retirement housing providers are members of a CTSI Approved Code.
- ARCO Members must give you clear, upfront information about costs, services, and what these entitle you to.
- The "Approved Code" badge is a mark of trust, earned through robust annual assessment.
Who Oversees This?
- ARCO’s Standards Committee monitors member compliance and has an independent Chair.
- The Chartered Trading Standards Institute ensures the Consumer Code remains effective and conducts annual audits of its operation.
Independent Redress
If you’ve gone through your community’s complaints process and still aren’t satisfied, you can escalate your issue to The Property Ombudsman for a free, fair, and independent review.