Complaints Best Practice Workshop

Thursday, 12 November, 2020 - 00:00

Zoom Meeting

Member Workshop (Private Event)

An online workshop on best practice for handling and managing complaints in Retirement Communities

This online event is open to ARCO Members only.

Join ARCO’s Head of Regulation and Compliance, Sally Ireland, and Compliance Engagement Manager, John Hesford for an online workshop which will focus on best practice for handling and managing complaints in Retirement Communities. The workshop will cover:

•            Best practice in complaints handling

•            Dealing with disputes

•            Working with Residents Associations

Exact timings to be confirmed. Registration will open soon and an email invitation will be sent to all eligible joiners.