Bevan Brittan: AI, Complaints and Unreasonable Behaviour in Housing - Nov 2026

Join Kate Hicks and Sarah Orchard at Bevan Brittan for this webinar exploring the growing impact of artificial intelligence on complaints handling in the housing sector. As housing providers experience increasing volumes of highly sophisticated, AI-generated complaints and correspondence, organisations are facing new challenges in balancing resident voice, regulatory expectations and organisational capacity.

During the webinar, we'll discuss:

• How AI is changing the volume, complexity and nature of complaints received by housing providers

• Recognising and responding to AI-generated complaints while maintaining fairness and consistency

• Understanding the difference between legitimate challenge and unreasonable complainant behaviour

• Practical approaches to managing high-volume and persistent complaints

• Supporting complaint handling teams while maintaining a positive complaints culture

When:

• Wednesday 4 November, from 2pm to 2.45pm

Where:

• Online

How to register:

• Please click on this link to register