Monday, 22 June, 2026 - 10:00
Online Event
Sector Event
Join CTSI's online webinar to better understand consumer vulnerability and responsibilities when supporting consumers
Join CTSI's online, practical webinar designed to help businesses better understand consumer vulnerability and their responsibilities when supporting consumers.
Identifying consumer vulnerability is important for businesses because it ensures regulatory compliance, mitigates significant reputational risk, and improves customer trust and loyalty by treating all consumers fairly.
Vulnerable consumers - those experiencing illness, bereavement, low financial resilience, or low capability - are at higher risk of suffering harm or detriment, making proactive identification crucial for ethical and sustainable business operations.
This free webinar has been designed for businesses, compliance teams and consumer facing professionals and it will help businesses understand consumer vulnerability and how to ensure consumers get the best outcomes.
The webinar will cover:
- Consumer vulnerability and the nature of consumers, neurodiversity, age and gender
- Current landscape and consumer issues
- Inclusive services, communication and plain English
- Managing expectations and complaints
Webinar dates:
This is a repeat session of CTSI's April event.
- Monday 22 June | 10:00–11:30
How to register:
- To book your place, please visit https://ow.ly/R8f950YI88r