Operational Management Member Workshop - October 2023

Thursday, 19 October, 2023 - 11:00

MHA Welland Place IRC, Welland Place, Market Harborough, LE16 7GF

Member Workshop (Private Event)

Member workshop on key trends, opportunities and growth in the Integrated Retirement Community sector

This is an ARCO Member Workshop open exclusively to Members, Accelerators and Strategic Partners


The Operational Management workshop will take place at MHA Welland Place IRC in Market Harborough, and it will provide insights into some of the current topics surrounding operations within the integrated retirement community sector

The event will take place on Thursday 19th October, from 11am - 3pm at MHA Welland Place IRC.

Topics covered as part of the event will be:

  • What makes a great General Manager?  Discussion panel with village managers, what makes the role so unique, challenges, what’s been learned over the years and what the success of running a harmonious village is
  • Presentation of any of the broader topics that have come to light of the General Manager research that can be shared at this point.
  • Changes on the horizon: Part 1 Digital Switchover: What will the digital switchover mean for IRC operators – who and what will it affect? What is the timeline and what are the key dates for IRC operators. How to be ready - exploring different systems and different options for mitigation. Pitfalls – what to watch out for!
  • Changes on the horizon: Part 2 Fire & Building Safety. An update on the new building and fire safety duties for operational IRCs, focusing on those coming into force in October 2023 – focusing on practical outputs.

Guest Speakers:

  • Samantha Linscott, Housing with care Manager, MHA
  • Simon Morris, Head of Design, TIS (Total Integrated Security)
  • Mark Penton, Village Manager, Shenley Wood Village, ExtraCare Charitable Trust
  • Ed Tyler, Associate, Trowers & Hamlins LLP
  • Nick Vincent, General Manager, Mayfield Village Watford, Audley Group
  • Sarah Watts, Head of Product Marketing & Development, TIS
  • Tom Williams, Founder & MD, Fuze Research
  • Nathan Downing, Director of Membership & Consultancy Services, TEC Services Association

As part of the workshop, attendees will also have the opportunity to tour Welland Place and network with sector peers.

Full agenda will be announced in the upcoming weeks.

Registration for this event is now open