ARCO What Next? Annual Conference - July 2023

Wednesday, 5 July, 2023 - 09:15

IET London: Savoy Place, 2 Savoy Place, London, WC2R 0BL


Join the debate at the UK's pivotal Integrated Retirement Community Conference

The ARCO What Next? 2023 Annual Conference

Tickets for the Main Day of the ARCO Conference have now SOLD OUT. Please contact the events team to be added to the waiting list at

To purchase a ticket for Day 2, please email

Widely recognised as the main agenda-setting event for the Integrated Retirement Community Sector, the ARCO Annual conference is the must-attend event for the most influential and experienced Operators and organisations working today.

Known for its excellent and fresh content, where new innovative ideas are shared first, and for the unmatched networking opportunities, including the attendance of Ministers and senior policy makers, this event is one not to missed! 

The conference will run over two days and will be held at the stunning IET London: Savoy Place on the London Embankment, with The Knowledge Exchange workshop day taking place at the city offices of Trowers & Hamlins LLP. 

And as it's now tradition, the main conference day will end with ARCO's Annual Drinks Reception, which is an opportunity to enjoy a sector social gathering as well as networking opportunities with industry peers.

What Next? 2023 Agenda Highlights

This year's programme, under the title of 'Rising to the challenge: Meeting the Housing & Care needs of an ageing population' will focus on the key topics shaping the agenda in the Integrated Retirement Community sector which will include the following:

Making change happen

With the task force for older people now starting its work, we will hear from policy experts on what the IRC sector needs to facilitate growth and ensure the sector continues to flourish

The hardest part is getting started?

The IRC sector continues to attract new entrants keen to develop their own offers to address the housing and social care crisis. However, the barriers to entry are significant. In this session, delegates will hear from operators new to the sector who will share their top tips on planning, building and operating a new integrated retirement community. In addition, we will also hear from colleagues who are currently planning their entry, and the barriers they need to overcome

Care with a big C

Providing care and support services is key to the integrated retirement community offer. While not all residents will need care services on an ongoing basis, it is nevertheless a key part driver for customers looking for a safety net that will enable them to live independently for as long as possible. However, providing regulated care is arguably the most complex component of an IRC, and in this session, we will highlight some of the main considerations when it comes to setting up and running a CQC regulated domiciliary care service

Care with a small c

IRCs are a key part of the future health and social care landscape. Hear from staff and residents on how non-regulated support services make a crucial impact on people’s health, wellbeing and sense of belonging

Tenure transformation: modernising the consumer contract

The IRC sector has been on a journey to move away from the traditional leasehold system, with new lease structures transferring risks from residents to operators as a response to customer preferences. The sector’s Leasehold Plus proposals will expand consumer protection for residents and allow for contracts to be updated. This session will provide an insight into the need to update consumer contracts to ensure operational sustainability

Accelerating growth – imperative next steps

This session will look at the case for acceleration growth of the IRC sector, including:

  • Impact of absorption on returns  
  • How affordable is the product?
  • Ideas to accelerate growth

Maximizing Momentum: Accelerating Sales and Occupancy in Integrated Retirement Communities

This session brings together industry experts to share innovative thinking of some of the key components needed to fill retirement communities rapidly. Panellists will discuss the marketing techniques, customer engagement approaches, and barriers to moving, including a lack of awareness and other disincentives, including proposals to overcome these obstacles.


Tickets for the Main Day of the ARCO Conference have now SOLD OUT.

There are only a few tickets remaining for Day 2.

To join the waiting list for Day 1,  book tickets for Day 2 or join our mailing list, please email