BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//CiviCRM//NONSGML CiviEvent iCal//EN
X-WR-TIMEZONE:Europe/London
METHOD:PUBLISH
BEGIN:VTIMEZONE
TZID:Europe/London
BEGIN:STANDARD
TZOFFSETFROM:+0000
TZOFFSETTO:+0000
TZNAME:GMT
DTSTART:20261104T140000
END:STANDARD
END:VTIMEZONE
BEGIN:VEVENT
UID:CiviCRM_EventID_436_957c7327d824f47cc5c3b12cd3679f92@www.arcouk.org
SUMMARY:Bevan Brittan: AI\, Complaints and Unreasonable Be
 haviour in Housing - Nov 2026
X-ALT-DESC;FMTTYPE=text/html:<!DOCTYPE HTML PUBLIC
  "-//W3C//DTD HTML 3.2//EN"><html><body><p>Join Ka
 te Hicks and Sarah Orchard at Bevan Brittan for th
 is webinar exploring the growing impact of artific
 ial intelligence on complaints handling in the hou
 sing sector. As housing providers experience incre
 asing volumes of highly sophisticated\, AI-generat
 ed complaints and correspondence\, organisations a
 re facing new challenges in balancing resident voi
 ce\, regulatory expectations and organisational ca
 pacity.</p>\n \n <p>During the webinar\, we'll dis
 cuss:</p>\n \n <ul>\n 	<li>\n 	<p>How AI is changi
 ng the volume\, complexity and nature of complaint
 s received by housing providers</p>\n 	</li>\n 	<l
 i>\n 	<p>Recognising and responding to AI-generate
 d complaints while maintaining fairness and consis
 tency</p>\n 	</li>\n 	<li>\n 	<p>Understanding the
  difference between legitimate challenge and unrea
 sonable complainant behaviour</p>\n 	</li>\n 	<li>
 \n 	<p>Practical approaches to managing high-volum
 e and persistent complaints</p>\n 	</li>\n 	<li>\n
  	<p>Supporting complaint handling teams while mai
 ntaining a positive complaints culture</p>\n 	</li
 >\n </ul>\n \n <h3><span style="font-size:12pt\;">
 <span style="font-family:Aptos\, sans-serif\;">Whe
 n:</span></span></h3>\n \n <ul>\n 	<li>Wednesday 4
  November\, from 2pm to 2.45pm</li>\n </ul>\n \n <
 h3>Where:</h3>\n \n <ul>\n 	<li>Online</li>\n </ul
 >\n \n <h3>How to register:</h3>\n \n <ul>\n 	<li>
 Please click on this <a href="https://communicatio
 ns.bevanbrittan.com/102/969/landing-pages/ai--comp
 laints-and-unreasonable-behaviour-in-housing---4-n
 ov-2026---rsvp-accept-(blank).asp">link</a> to reg
 ister</li>\n </ul>\n \n <p> </p></body></html>
DESCRIPTION:Join Kate Hicks and Sarah Orchard at Bevan Brittan
  for this webinar exploring the growing impact of 
 artificial intelligence on complaints handling in 
 the housing sector. As housing providers experienc
 e increasing volumes of highly sophisticated\, AI-
 generated complaints and correspondence\, organisa
 tions are facing new challenges in balancing resid
 ent voice\, regulatory expectations and organisati
 onal capacity.\n \n \n \n During the webinar\, we'
 ll discuss:\n \n \n \n \n 	\n 	How AI is changing 
 the volume\, complexity and nature of complaints r
 eceived by housing providers\n \n \n 	\n 	\n 	Reco
 gnising and responding to AI-generated complaints 
 while maintaining fairness and consistency\n \n \n
  	\n 	\n 	Understanding the difference between leg
 itimate challenge and unreasonable complainant beh
 aviour\n \n \n 	\n 	\n 	Practical approaches to ma
 naging high-volume and persistent complaints\n \n 
 \n 	\n 	\n 	Supporting complaint handling teams wh
 ile maintaining a positive complaints culture\n \n
  \n 	\n \n \n When:\n \n \n \n 	Wednesday 4 Novemb
 er\, from 2pm to 2.45pm\n \n \n Where:\n \n \n \n 
 	Online\n \n \n How to register:\n \n \n \n 	Pleas
 e click on this link (https://communications.bevan
 brittan.com/102/969/landing-pages/ai--complaints-a
 nd-unreasonable-behaviour-in-housing---4-nov-2026-
 --rsvp-accept-(blank).asp) to register\n \n \n  \n
  \n 
CATEGORIES:Partner Event
CALSCALE:GREGORIAN
DTSTAMP;TZID=Europe/London:20261104T140000
DTSTART;TZID=Europe/London:20261104T140000
DTEND;TZID=Europe/London:20261104T143000
LOCATION:Online Event\n Online Event\n 
URL:https://www.arcouk.org/civicrm/event/info?reset=1&id=436
END:VEVENT
END:VCALENDAR