BEGIN:VCALENDAR VERSION:2.0 PRODID:-//CiviCRM//NONSGML CiviEvent iCal//EN X-WR-TIMEZONE:Europe/London METHOD:PUBLISH BEGIN:VTIMEZONE TZID:Europe/London BEGIN:DAYLIGHT TZOFFSETFROM:+0100 TZOFFSETTO:+0100 TZNAME:BST DTSTART:20260622T100000 END:DAYLIGHT END:VTIMEZONE BEGIN:VEVENT UID:CiviCRM_EventID_411_957c7327d824f47cc5c3b12cd3679f92@www.arcouk.org SUMMARY:CTSI Free Webinar: Consumer Vulnerability - June X-ALT-DESC;FMTTYPE=text/html:

Join C TSI's online\, practical webinar designed to help businesses better understand consumer vulnerabilit y and their responsibilities when supporting consu mers.

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Identifying consumer vulnerabil ity is important for businesses because it ensures regulatory compliance\, mitigates significant rep utational risk\, and improves customer trust and l oyalty by treating all consumers fairly.

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Vulnerable consumers - those experiencing illne ss\, bereavement\, low financial resilience\, or l ow capability - are at higher risk of suffering ha rm or detriment\, making proactive identification crucial for ethical and sustainable business opera tions.

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This free webinar has been desi gned for businesses\, compliance teams and consume r facing professionals and it will help businesses understand consumer vulnerability and how to ensu re consumers get the best outcomes. 

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The webinar will cover:

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Webinar dates:

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This is a repeat session of CTSI's April event.

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How to register:

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DESCRIPTION:Join CTSI's online\, practical webinar designed to help businesses better understand consumer vulner ability and their responsibilities when supporting consumers.\n \n \n Identifying consumer vulnerabi lity is important for businesses because it ensure s regulatory compliance\, mitigates significant re putational risk\, and improves customer trust and loyalty by treating all consumers fairly.\n \n \n \n Vulnerable consumers - those experiencing illne ss\, bereavement\, low financial resilience\, or l ow capability - are at higher risk of suffering ha rm or detriment\, making proactive identification crucial for ethical and sustainable business opera tions.\n \n \n \n This free webinar has been desig ned for businesses\, compliance teams and consumer facing professionals and it will help businesses understand consumer vulnerability and how to ensur e consumers get the best outcomes. \n \n \n \n The webinar will cover:\n \n \n \n Consumer vulnerab ility and the nature of consumers\, neurodiversity \, age and gender\n Current landscape and consume r issues\n Inclusive services\, communication and plain English\n Managing expectations and compla ints\n \n \n Webinar dates:\n \n \n This is a repe at session of CTSI's April event.\n \n \n \n \n M onday 22 June | 10:00–11:30\n \n \n How to registe r:\n \n \n \n To book your place\, please visit h ttps://ow.ly/R8f950YI88r (https://ow.ly/R8f950YI88 r)\n \n \n  \n \n CATEGORIES:Sector Event CALSCALE:GREGORIAN DTSTAMP;TZID=Europe/London:20260622T100000 DTSTART;TZID=Europe/London:20260622T100000 DTEND;TZID=Europe/London:20260622T113000 LOCATION:Online Event\n Online Event\n URL:https://www.arcouk.org/civicrm/event/info?reset=1&id=411 END:VEVENT END:VCALENDAR